Telephone Etiquette Basics
Telephone etiquette isn't just for your grandparents' generation.
We all use the telephone. We use it for work and in our personal lives. Whether you are using a land line or cell phone, basic telephone etiquette should always be used. Proper telephone etiquette makes you and your employer sound professional.
Telephone Etiquette When Answering a Call
Personal Telephone:
“Hello.”
That’s all you need to say. Just “hello” and then wait for the caller to speak. It is no longer proper telephone etiquette to announce your name when someone calls your home telephone. Announcing your name can actually be dangerous. You should never volunteer information over the phone until you are certain of who the caller is.
Business Telephone: If you are the receptionist, you should say:
“Good morning/afternoon, XXX Company. How may I direct your call?”
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